Communication skills and business etiquette

Clear communication is the top skill that employers are looking for in candidates.  No matter how good you are at what you do, you must be able to relay information in a timely and effective manner to your co-workers or leaders. At Stepstones we train you in vocal, verbal and nonverbal skills through a series of role plays and discussions.


The ability to articulate one’s thoughts or point of view is the most important skill. It is a bonus if you can accomplish this diplomatically and in a way that encourages 2-way communication. The learners will become aware of the right tone, language and business correspondence for work life. Practically apply the right social behaviour required for a successful career. 

Training topics:

Vocal and verbal communication.

Body language.

Email etiquette, business correspondence.

Training hours

4  hours

Training methodology

Power point presentation

Group activities       

Audio video clippings

Role plays